Privacy Policy

Purpose for Collecting Personal Information

To provide platform services to Users, Kellner Luxerise collects certain personal data for the purposes outlined below. This information will be used solely for those purposes and not for any other reason. If the purpose of use changes, we will take appropriate steps, such as notifying Users or obtaining additional consent as required by applicable law.

Account Creation and Management

User authentication, customer verification (Kellner Luxerise), user data management, and notification delivery

Account termination via remote verification, resetting contact details including phone numbers and email addresses

Supply of Goods or Services

Confirmation of Digital Asset Trading Arrangements

Estate and Transfer Management

Full lifecycle management of digital asset trading relationships, including service setup, maintenance, and termination

Preventing Unauthorized Use

Analysis of usage data to deliver new, tailored services

Ongoing improvement and optimization of platform services

Event Details and Promotions

Delivering information on a variety of events and promotional offers

Handling Complaints

Verifying complainants' identities and complaint details

Contacting users to collect data and notify them of processing results

Resolving errors and damages in transactions

AML/CTF and Legal Investigations

Verification of complainant identities and complaint details

Collaboration with law enforcement authorities to support investigations.

Terminology

For the purposes of this Agreement (the 'Agreement'), the Platform is referred to as 'we', 'us', or 'our'. Users and other visitors to the Platform are referred to as 'you', 'your', or 'User'. Together, 'we' and 'you' are collectively referred to as the 'parties', and individually as a 'party'.

Processing and Retention Period for Personal Information

We will process and retain your personal data for as long as required by law or for the duration agreed at the time of collection.

Partnering with law enforcement authorities in investigations.

In general, we retain your personal data for 18 months after you delete your account or if it is deactivated for misuse. This period allows for reviews by financial institutions or investigations by authorities. If no such reviews or investigations occur, we will permanently delete your data at the end of this period.

If a potential legal violation is under investigation, we will retain your information until the investigation concludes.

If any debt or credit remains in connection with your use of our services, we will retain your information until the matter is settled.

Scope of Application

This Agreement applies to all Users who trade on the Kellner Luxerise Global website and its mobile app (the 'Platform'). Users must comply with the terms and conditions set forth in this Agreement, as well as applicable laws and regulations governing personal information and data protection in their respective country or region.

Invocation

All references in this Agreement to codes, statutory decrees, or administrative regulations shall be to the latest amended version, whether the amendment occurred before or after the execution of this Agreement.

Headings

Headings in this Agreement are provided solely for convenience and are not to be used to interpret the terms and conditions. Any references to statements, terms, conditions, annexes, or schedules refer exclusively to those contained in this Agreement.

Guidance on the Proper Use of the Term Include

In this Agreement, the term 'include' always means 'including but not limited to,' unless stated otherwise.

Information Collected

Users acknowledge that the Platform may use cookies to monitor their activity while using the Platform and to collect various information, including but not limited to IP addresses, geographic locations, and other relevant data. For example, we may use video (including audio) recordings for identity verification of P2P merchants and as evidence in P2P order disputes. Additionally, facial video (including audio) data may be used for Kellner Luxerise identity verification on third-party platforms..

Limitation of Liability

Although the Platform employs technical and security measures to safeguard your information, we cannot guarantee that data transmitted online is completely secure. Accordingly, we make no warranties regarding the security of the personal data you provide, and we are not liable for any loss or damage resulting from unauthorized access to your personal information.

Amendments to this Agreement

We may update this Agreement at any time. If we revise the Privacy Policy, we will notify you by posting the changes, including the new effective date and a description of the updates. In some cases, we may also send you a direct notice. Please review the Privacy Policy regularly. By continuing to use the Platform after changes are made, you agree to the updated terms.

Official Announcements

Official announcements will be communicated only via the valid contact details you have provided or posted directly on the Platform. We are not liable for any losses arising from reliance on information obtained through other channels.